A workspace keeps one business or brand’s contacts, campaigns, journeys and settings together. Use separate workspaces for another brand, a client or a test environment. You can join several with one login and have a different role in each.
When to use another workspace
- A separate brand or business. Juniper Kitchen’s catering arm could have its own workspace with its own list and sending domain.
- A client you manage. The client invites you to their workspace, and you switch between it and your own.
- Testing. A staging workspace lets your developers try things without touching real customers.
Within one brand, you usually don’t need another workspace: groups, segments and topics are the better way to split your audience.
What each workspace keeps separate
Each workspace has its own:
- contacts, groups, segments and forms
- campaigns, journeys, templates and media
- sending domains and push apps
- team members and their roles
- settings, API keys and integrations
- unsubscribes: someone who unsubscribes from one workspace can still hear from another
A sending domain can be verified in only one workspace. For a test workspace, use a subdomain such as staging.juniperkitchen.com.
What’s shared
- Your login. One email address and password, and one two-factor setup, for every workspace.
- Your plan. A plan belongs to the owner and covers every workspace they own. See Plans and billing.
- Protection from bounces and spam complaints. If an address bounced or marked you as spam in one of your workspaces, your other workspaces won’t email it either. This protects your sending reputation.
Create a workspace
- Open your account menu and choose New workspace.
- Enter a Workspace name.
- Kirora creates it, makes you its owner and switches you into it.
Then set up the basics, starting with Create your workspace and Set up a sending domain.
There’s a limit to how many workspaces one login can own. Workspaces you were invited to don’t count toward it.
Switch workspaces
- Open your account menu. Under Workspaces, you’ll see every workspace you belong to, with a tick next to the one you’re in.
- Choose another workspace to switch to it.
- To choose which workspace opens when you sign in, switch to it and choose Open at sign-in.
If someone has invited you to a workspace, it appears in the same list with an Accept button.
Leave a workspace
Open your account menu and choose Leave this workspace. You lose access straight away and need a new invitation to come back. You can’t leave your only workspace, and the owner can’t leave until they’ve made someone else the owner. See Security and access.
Delete a workspace
The owner can delete a workspace from Settings › Danger zone › Delete workspace. Sending stops straight away, and you can cancel during a grace period before everything is removed for good.