A notification tells you about something in your workspace that needs attention or has finished, such as a webhook switched off, marketing email paused or a form submission. Notifications appear in the bell at the top of the dashboard and, unless you turn them off, by email as well.
The notification bell
Everyone in the workspace has the Notifications bell at the top of every page. It shows the notifications meant for you: those for your role, and those addressed to you, such as an import you started or a goal you own. A number on it counts the unread ones. Open it to see the latest 20, newest first; unread ones are highlighted. Each notification links to the page where you can act on it, such as the webhook, the sending domain or the form.
Closing the bell marks what you saw as read. A notification that arrives while the bell is open stays unread. The bell checks for new notifications every few minutes, and when you come back to the tab.
Notifications stay in the bell for 90 days. Emailed ones stay in your inbox. See Data retention.
What you’re notified about
Most notifications go to the admins and the owner of the workspace, and those about the setup developers run, such as webhooks, integrations and sending domains, go to developers too. Others go to one person: whoever started the work, owns the goal, owns the plan, or is named on the form. The groups match those in your notification settings.
| Notification | Who gets it |
|---|---|
| Campaigns and journeys | |
| A campaign could not be sent | Admins and the owner |
| A draft is awaiting approval: a member asks to send a campaign, or an agent drafts or changes something for review | Admins and the owner |
| A contact’s repeated journey entries are being limited | Admins and the owner |
| A campaign is marked as sent | Admins and the owner |
| Sending and domains | |
| Bounces or spam complaints are approaching the sending limit | Admins and the owner |
| Marketing email is paused | Admins and the owner |
| All email sending is paused, or starts again. A pause is always emailed, even if you’ve turned this off | Admins, developers and the owner |
| A sending domain needs attention: it loses verification, nears its verification deadline, or is removed unverified | Admins, developers and the owner |
| A sending domain was verified | Admins, developers and the owner |
| A sending domain goes into Kirora’s review or waits for the workspace’s sending profile, or is approved or declined | Admins, developers and the owner |
| Contacts, forms and integrations | |
| An integration has errors | Admins, developers and the owner |
| A webhook is disabled | Admins, developers and the owner |
| A form you’re notified about gets a submission | The users the form names |
| A contact import you started finishes | The person who started it |
| A contact export you started is ready to download | The person who started it |
| Goals | |
| A goal you own is off track, missed or reached | The goal’s owner |
| Plan and billing | |
| Billing and plan updates, such as a payment or a plan change | The owner of the plan |
| A plan allowance is nearly or fully used | Admins and the owner |
| Your plan’s Kiro AI allowance is running low or used up | Admins and the owner |
| A user requests a plan upgrade | The owner of the plan |
| Workspace | |
| Someone asks to join through an invite link | Admins and the owner |
| Your role changes | The person whose role changed |
| Workspace deletion is scheduled | Admins and the owner |
| Getting started: next steps and your first results | The workspace owner |
Alerts about a condition don’t repeat: a goal’s off-track alert comes at most once a period, and a usage alert once per threshold each month.
Form notifications
Each form chooses who hears of its submissions: up to 20 users of the workspace, of any role. Choose them under Notifications in the form’s settings. Someone removed from the workspace, or who leaves it, stops being notified.
Usage alerts
Kirora warns admins and the owner as the plan’s allowances run down:
- Emails: when 75% and 90% of the month’s emails are used, and when they’re all used. After that, extra emails are paid from the prepaid balance, on Free too, and marketing email stops when it runs out. See Sending past your plan.
- Kiro AI: when 75% and 90% of the month’s allowance is used, and when it runs out. See Allowance and pricing for what happens then.
Settings › Workspace › Usage shows the same allowances at any time. See Check your usage.
Billing notifications
Billing belongs to the owner, so payment and plan-change notifications go to the owner alone, in the bell of the oldest workspace they own, and by email. Billing emails that need the owner to act, such as a declined renewal, are always sent, even if the owner has turned notification emails off.
Goal notifications
A goal’s owner hears when a period reaches or misses its target, or falls off track. If the goal has no owner, its owner left, or the owner’s role can’t see the goal’s figures, the admins and the owner are told instead. See How goals work.
Choose what’s emailed to you
A notification is emailed about five minutes after it arrives, and only if you haven’t read it in the bell by then. Billing emails that need the owner to act, such as a declined renewal, go at once and are always sent, even if the owner has turned notification emails off. A campaign is marked as sent starts with its email off; turn it on if you want it.
A sending domain was verified and Getting started stay in the bell and are never emailed.
You choose which notifications also arrive by email. Your choices apply to you alone, in the workspace you’re in, so you can choose differently in each workspace.
- Open the bell and choose Notification settings, or go to Settings › Account › Notifications.
- Keep Email notifications on to choose by kind, or turn it off to stop notification emails from this workspace.
- Turn off the notifications you don’t want by email. They’re grouped by area, such as Campaigns and journeys and Contacts, forms and integrations, and the page lists only those your role can get.
Each change saves as you make it. A notification whose email is off still appears in the bell.