A contact’s profile is the page that shows everything Kirora knows about one person: who they are, whether you may message them, and what has happened to them. Open it by choosing a contact’s name on Contacts, or from anywhere else a contact is linked, such as a message or an event.
Use it to answer questions such as “why didn’t Ana get the newsletter?”, “which journey is this customer in?” or “when did they agree to marketing email?”.
The header
The top of the profile shows the contact’s name, their email address or phone number, and when they were Added. A badge shows when their email is stopped: Unsubscribed, Bounced, Marked as spam or Blocked.
Under the name, Lists shows the lists they’re in. Members, admins and the owner can choose Add to list and type to find a list, or type a new name to create one. Choose ✕ on a list to remove them from it; their consent and other lists are kept.
The more actions button (⋯) holds Edit (members, admins and the owner), and Merge a duplicate and Delete (admins and the owner). See Manage contacts.
Details
Alongside its tabs, the profile shows these panels:
- About: Phone, External ID, Country, Language and region and Time zone. A time zone of Workspace default means the contact has none of their own. See Set a contact’s time zone.
- Customer group: their purchase-based customer group (RFM), what it means, their Transactions, Total value and Last transaction, and their Recency, Frequency and Transaction value scores. See Segments.
- Permission: Email consent, Push consent and Suppression. Suppression reads Not stopped, or why email stops and what still sends. Stopped email overrides consent.
- Attributes: their custom attributes. An attribute an admin has hidden shows as Hidden to members, authors, developers and viewers. See Contact attributes.
- Segments: the saved segments they match now.
Timeline
Timeline shows everything that has happened to the contact in one stream, newest first and grouped by day:
- Messages: each campaign, journey or transactional message, with its subject, status, and when it was opened or clicked. Choose Open message to see the message they received.
- Events: what they did, such as Order Completed, with the event’s properties. Kirora’s own events read as sentences, such as Added to list Supper club, Entered segment VIPs or Changed attribute “plan”.
- Consent: each grant or withdrawal, and each topic they joined or left, with how it happened.
- Journeys: each journey they entered, finished or left, with the reason they left.
Use Show to see one kind only, for example just Events while you check an integration. See Events.
Messages
Messages lists every message sent to the contact: its Source (the campaign, journey or transactional message), Channel, Status, and when it was Created and Sent. Filter by Status, Channel or Message type (Marketing or Transactional).
A message that was skipped or failed shows the reason under its status, such as no consent for the channel or a suppressed address. See Email statuses and Push statuses.
Consent
Consent has two parts:
- Topics: the kinds of marketing the contact gets, on top of their channel consent. Members, admins and the owner can tick a topic to add them, which asks How did they agree?, or untick it to remove them.
- Consent history: every grant and withdrawal, with the Channel or topic, the Change, How it happened (for example Opted in or Existing customer, with the evidence given), By whom (someone in your workspace, an API key, the contact or the system) and When. Changes made before 26 September 2026 weren’t recorded.
This is the record to use when someone asks how you got their consent. See Consent and unsubscribes.
Journeys
Journeys lists each journey the contact has entered, with their Enrolment (In the journey, Finished or Left early), their Current step and when they Entered.
- Choose Steps to see the run step by step.
- To take someone out of a journey, members, admins and the owner choose the remove button on its row, then Remove from journey. Their run ends at once and nothing more is sent from it.
Devices
Devices lists the phones, tablets and browsers where push notifications would reach the contact, with the App, Environment, Registered by, Permission (Allowed or Blocked), Status (Active or Inactive) and Last seen. Your app or website registers devices; you can’t add one from the dashboard. See Set up push.
A registered device doesn’t give push consent. The contact needs Push consent for every push, transactional push included.
Lists
Lists shows every list the contact is in and when they were Added. Choose the remove button on a row to take them out of that list, as in the header.
Export a contact’s data
To answer a request for someone’s personal data, admins and the owner choose Export data. It downloads a file with everything Kirora holds about the contact: their profile, consent history, events, messages, lists, segments, topics, journeys, push devices, form submissions, conversions and suppressions. Data past your retention periods is no longer held, so it isn’t included. Each export is recorded in the audit log.
Frequently asked questions
Why didn’t this contact get a campaign?
Open the campaign’s Recipients tab and find them, or check their Messages tab. A skipped message shows its reason. Then check Permission on their profile: no email consent, or a Suppression reason, stops marketing email.
Can I see a contact’s opens and clicks?
Yes, on each message in their Timeline. Contacts in the EEA and the UK are never tracked, so their opens and clicks don’t show.
Why is an attribute shown as Hidden?
An admin or the owner has hidden it from members, authors, developers and viewers. Ask an admin if you need the value.