A task is a ready-made job for Kiro AI, such as finding customers at risk of leaving or checking a campaign before it goes out. You choose it, answer a few questions that Kirora fills in from your own data, and Kiro AI returns an Analysis, a Review, Setup steps or a Draft for you to check. A task never sends, schedules or activates anything. See What Kiro AI won’t do.
Tasks are available on Starter and above and use the Kiro AI allowance, like any other Kiro AI request.
The tasks
The gallery groups them by what they’re for, in this order:
- Get started gives setup steps. See Plan your setup.
- Understand customers: Who are my best customers?, Spot and recover at-risk customers, Audience engagement trends and Where does our funnel lose people? give an analysis. See Understand your customers.
- Win back: Win back lapsed customers and Re-engage quiet contacts give drafts. See Win back customers.
- Grow from sign-ups and trials: Turn trials into customers and Activate new sign-ups give drafts. See Grow from sign-ups and trials.
- Results and review: Monthly performance review gives an analysis. See Monthly performance review.
- Before launch: Review before launch gives a review. See Review before launch.
Start a task
Choose Kiro AI in the main menu. In a new chat, Start a task shows up to six tasks picked for how your business works:
- A workspace that hasn’t sent yet sees Get started first.
- A business with sign-ups or trials sees tasks about them, such as Turn trials into customers.
- A business with repeat purchases sees tasks about its customers, such as Who are my best customers?
Kirora tells them apart from the business model in your business summary or, without one, from the events you send. Choose All tasks to see every one, grouped by area.
Choose a task to open its form in the chat. Its questions are already filled in from your workspace, such as your transaction event from Key events and the last full month. Change any you like, then choose Start. Nothing runs until you do. Event fields suggest your workspace’s event names, then the standard names it hasn’t sent yet.
You can also type what you want, such as “Who are our best customers?”. A request that matches a task runs as that task.
From a campaign, journey, segment or Reports
The bar at the bottom of these pages suggests up to two tasks that fit, beside a Kiro AI button:
| Page | Suggested tasks, best fit first |
|---|---|
| A draft or scheduled campaign | Review before launch |
| A journey | Review before launch while it’s a draft, then Turn trials into customers and Activate new sign-ups |
| A segment, and the Segments list | Spot and recover at-risk customers and Win back lapsed customers |
| Reports | Monthly performance review and Audience engagement trends |
A task your plan doesn’t include gives way to the next. Choosing one opens Kiro AI beside the page. On a campaign, journey or segment, it starts with that item filled in, unless it needs an answer only you can give; elsewhere, check its questions and start it.
Read the result
Your request is marked Task. Kiro AI’s answer comes as text, then the figures it used, then any draft. Every figure says what it counts and over which period, and success is judged by clicks and conversions, never opens.
When data is missing, such as an event you don’t send yet, Kiro AI says which event to send and drafts what it can.
Drafts and what happens next
A draft opens with Open in the segment builder, Open in the journey builder or Open in the campaign composer. Nothing is saved until you save it there. Once saved, the card offers Open what you saved.
A follow-up that builds on a draft, such as Draft the win-back journey after its segment, stays unavailable with Save the draft above first until you’ve saved the draft above it.
Which tasks you see
Only tasks that have passed Kirora’s quality checks are offered, and a task that changes leaves the gallery until it passes again. If you open a task that’s no longer offered, Kiro AI says so and you can pick another or ask in your own words.
Your chats, tasks included, stay under Recent chats. Choose New chat to start again.
For drafts, edits and questions outside a task, see What Kiro AI can do.