The Media library holds your workspace’s images, such as logos, product shots and banners, so you upload each one once and reuse it in any email or push notification. Go to Media library in the sidebar, under Content.
Everyone except viewers can upload, rename and delete images. Viewers can browse them, copy their links and see where they’re used.
Upload images
- Go to Media library and choose Upload images, or Browse files.
- Pick one or more files. You can also drag images anywhere onto the page, or paste them.
Each file shows its own progress. Choose Cancel to stop one, Cancel remaining to stop the rest of a batch, or Retry if one fails. Leaving the page during an upload asks you first, since the rest would be lost.
What you can upload:
- PNG, JPEG or GIF. Other formats are refused with Choose a PNG, JPEG or GIF image. Other formats are not supported.
- Up to 2 MB each. A larger file gets The image is larger than 2 MB. Resize or compress it before uploading. Kirora doesn’t resize or compress images for you.
- Up to 25 megapixels, such as 5000 × 5000 pixels.
Large images make emails slow to load. If a campaign’s images add up to more than about 1 MB, its review shows a content warning. See Content warnings.
Use an image in an email
- In the email designer, select a block that shows an image, such as Image or Logo.
- Choose Choose from assets. Pick an image under Workspace images, search by name, or upload new ones in the same window.
- Fill in Image description: what the image shows, such as Bowl of ramen with soft-boiled egg. Screen readers read it, and inboxes show it when images are off.
You can also paste a link into Image URL to use an image hosted elsewhere. Section backgrounds choose their image the same way.
If an image has no description, the designer’s Preview says An image has no description. Add one unless the image is decoration. Leave the description empty only for images that carry no meaning, such as a divider.
Use an image in a push notification
On a campaign’s Push notification step or a journey’s push step, choose Choose from assets under Image. Android and the web show the image; iOS shows it only if your app has a notification service extension. A 2:1 image, such as 1024 × 512, fits Android’s large picture best.
Find, rename and share an image
- Search by name finds an image by its name or file name.
- Choose an image to see its Format, Dimensions, Size, when it was Uploaded, and Where it’s used.
- To rename it, change Name and choose Rename. Emails that use it aren’t affected, since they load it by its link.
- Copy image link copies its public address. Open full size opens it in a new tab.
There’s no way to replace an image’s file in place. To change an image, upload the new one, swap it into the emails that use it, then delete the old one.
Delete an image
Sent emails load their images from Kirora, so an image can’t be deleted while a template, shared block, campaign, journey, unsent message or the brand kit uses it. Emails your developers sent through the API with their own content, rather than a template, can’t be checked, so keep any image whose link they still use.
- Choose the image and check Where it’s used. It lists the Templates, Shared blocks, Campaigns, Journeys, Journeys with runs under way, Messages not sent yet that use it, and Brand kit if it’s your logo: It’s the brand logo. Change it in Business context.
- Remove it from each of those places. For the logo, choose another in Settings › Workspace › Business context.
- Choose Delete image, then Delete image again to confirm. Deleting is permanent.
Some uses can’t be changed, so they keep the image for good. These are marked Locked: a campaign that has started sending, an ended journey, a journey with contacts part-way through, and messages about to go. A draft or scheduled campaign isn’t locked; unschedule it and change its email. Choosing Delete image on an image with a locked use explains why it has to stay. This keeps emails sent from those campaigns and journeys showing their images.
Kirora checks the uses again when you confirm. If something started using the image while you were deciding, the delete stops with It’s still in use, so it wasn’t deleted. and lists the new place. A design saved at the same moment as the delete can still miss the check, so don’t add an image to an email while you’re deleting it.
Storage
Images count towards your plan’s storage, which is shared by all the workspaces the owner pays for:
| Plan | Image storage |
|---|---|
| Free | 100 MB |
| Starter | 1 GB |
| Growth | 5 GB |
| Enterprise | 20 GB |
When it’s full, uploads are refused with Your … of storage is full. Images you’ve already uploaded keep working. To upload more, delete images nothing uses, or move up a plan. See how much is used in Settings › Workspace › Usage, and Plans and billing.